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Privacy Policy

Last updated: 9/13/2025

This Privacy Policy explains how VINCERA (“we”, “us”, “our”) collects, uses, shares and protects your personal data. It applies to all users of our website and services. Please review it carefully.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the terms of this policy.

  • Identity & Contact Data: name, email, phone, shipping & billing address.
  • Order & Payment Data: purchase history, payment method (we do not store full card details).
  • Technical Data: IP address, browser type, device info, usage patterns.
  • Marketing Preferences: opt-in to newsletters or campaigns.

We use cookies and similar technologies to personalize content, analyze traffic, and improve the shopping experience. You can manage preferences in our Cookie Settings.

  • Process and deliver your orders.
  • Provide customer support and handle returns.
  • Personalize your shopping experience.
  • Send service emails (order confirmations, shipping updates).
  • With your consent: send marketing communications and promotions.
  • Comply with legal obligations.
  • Contract: to fulfill your orders and provide requested services.
  • Consent: for optional marketing emails or cookie tracking.
  • Legal Obligation: to comply with tax, accounting and consumer laws.
  • Legitimate Interest: to prevent fraud, improve services, and ensure network security.

We share your data only with trusted third parties, including:

  • Payment service providers.
  • Shipping & logistics companies.
  • IT and analytics partners.
  • Marketing platforms (with your consent).

We never sell your personal data to third parties. Transfers outside the EU are protected by appropriate safeguards (e.g. SCCs).

We retain your data only as long as necessary for the purposes described. Order and invoice data is generally stored for 7 years to comply with tax laws. Marketing preferences are kept until you opt out or request deletion.

We use industry-standard measures (encryption, access controls, monitoring) to protect your data. No system is 100% secure; we cannot guarantee absolute security.

You have the following rights under GDPR:

  • Access, correct or delete your data.
  • Restrict or object to processing.
  • Withdraw consent at any time.
  • Data portability (export your information).
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us via Contact us.

Our services are not directed to children under 16. We do not knowingly collect data from them. If you believe a child has provided personal data, please contact us and we will delete it.

We may update this Privacy Policy occasionally. Updates will be posted on this page with the “Last updated” date adjusted accordingly.

Questions about this Privacy Policy? Reach us via Contact us.